Bianca Carranza — Chief Business Development Officer

Bianca Carranza serves as Chief Business Development Officer for Hugo Fire & Water Restoration, where her work connects company growth with real customer support. Her role includes business development, relationship management, marketing strategy, community outreach, lead generation, client retention, and customer relationship management.

She works with homeowners, property managers, insurance adjusters, vendors, insurance-related parties, business partners, and community contacts so restoration communication stays personal, clear, and relationship-driven.

Property damage can leave people unsure what to do next. Bianca helps customers understand the restoration process, stay connected with the team, coordinate communication, and feel supported while mitigation, documentation, and follow-up steps are being organized.

Her customer-facing work covers water damage mitigation, fire damage restoration, mold remediation, storm damage services, emergency response support, documentation, claim communication support, and education around what happens during a restoration project.

A typical day for Bianca includes networking, meeting with homeowners and business partners, developing marketing initiatives, following up with clients, coordinating project communication, and supporting relationships with vendors and insurance-related parties.

Her work helps Hugo Fire & Water Restoration build lasting community relationships while keeping growth connected to service quality, communication, and customer experience.

Bianca brings six years of industry experience across business development, customer service, sales and marketing, administrative support, restoration services, customer relationship management, and marketing operations.

She has hands-on experience supporting mitigation projects, documentation, customer coordination, emergency service communication, and complex restoration situations involving fire, water, and insurance-related claim communication.

Born in Texas and raised in West Palm Beach, Florida, Bianca brings a Florida-centered perspective to restoration support and community relationships. She is bilingual in English and Spanish and enjoys helping people feel heard during difficult moments.

Her favorite part of the work is seeing relief and confidence return to customers. She describes herself as driven by purpose and relationships, combining leadership, growth strategy, and compassion to help people and businesses move forward.