Call first
Active or spreading damage
- Water is still entering
- Smoke or soot is active
- Roof or wall openings are exposed
- Damage is spreading
- Standing water is present
- The property may be unsafe
24/7 Emergency Restoration Help
Contact Hugo Fire & Water Restoration
Call now for active fire, water, mold, or storm damage.
Hugo Fire & Water Restoration provides 24/7 emergency restoration assistance across Central Florida. Call first when damage is active, spreading, storm-exposed, smoky, contaminated, or unsafe.
For active property damage, call first. Use the online request form for property details, photos, documentation, and follow-up information.
Call 911 First for Immediate Life-Safety Hazards
Call 911 before contacting a restoration company for active fire, smoke inhalation, gas odor, electrical danger, structural collapse, trapped occupants, medical emergencies, or any immediate threat to life. Hugo does not replace emergency responders, utilities, electricians, structural professionals, or medical personnel.
Choose the Right Contact Path
Should You Call or Submit the Form?
Use the path that matches the condition of the property right now.
Use the form
Stable property-damage request
- Damage is no longer active
- You need an inspection request
- You need service scheduling
- You have project details to submit
Use the form
Insurance documentation follow-up
- Photos
- Claim number
- Adjuster contact information
- Existing mitigation records
- Project documentation
Hugo provides restoration documentation support. Coverage and claim decisions remain with the insurance carrier.
Use the form or email
General question
- Service-area question
- Vendor inquiry
- Commercial account inquiry
- Existing project follow-up
Hugo Fire & Water Restoration
Hugo Fire & Water Restoration is a Property Damage Restoration Service based in St. Cloud, Florida. The company can be reached 24 hours a day by phone, by email, or through the restoration-request form.
- Call Hugo
- (888) HUGONOW(888) 484-6669
- Get Directions
- 4551 Hunting Dr
Saint Cloud, FL 34772 - Open 24 hours
- English and Spanish phone support
4551 Hunting Dr, Saint Cloud, FL 34772
After You Contact Hugo
What Happens Next
The team uses the information you provide to understand the property, safety concerns, and appropriate next steps.
- 1
Request review
Hugo reviews the damage type, property location, safety concerns, contact information, and urgency.
- 2
Safety and damage discussion
The team asks about active water, smoke, contamination, openings, affected rooms, and property access.
- 3
Service coordination and inspection
Service coordination depends on location, safety conditions, damage type, access, weather, current demand, and crew availability.
- 4
Mitigation, documentation, and planning
Depending on the project, services may include extraction, structural drying, containment, cleanup, board-up, roof tarping, moisture documentation, or restoration planning.
Every property-damage situation is different. The actual process depends on site conditions and project scope. Sending an online request does not guarantee service acceptance or a specific response or arrival time.
Services and Coverage
Emergency Restoration Services Across Central Florida
Connect directly to the service that matches the property-damage need.
Water Damage RestorationFire and Smoke Damage RestorationMold RemediationStorm Damage RestorationEmergency Board-UpEmergency Roof Tarping
Based in St. Cloud and serving listed communities across Osceola, Orange, Polk, Brevard, Volusia, Seminole, Lake, and Sumter counties.
View All Service AreasContact Questions
View the Restoration Answer CenterAnswers Before You Contact Hugo
These concise answers cover the call path, form, uploads, documentation, coverage, and language support.
Call first when damage is active, spreading, smoky, storm-exposed, contaminated, or potentially unsafe. Use the form to provide property details and follow-up information without waiting on an online response.
Call Hugo Fire & Water Restoration 24 hours a day at (888) HUGONOW or (888) 484-6669.
Share a safe callback number, property city and ZIP code, damage type, when it began, whether conditions are active, access concerns, and claim contacts if applicable.
Yes, when private upload storage is available. Upload only property-damage photos or relevant restoration documents in the supported formats and limits shown on the form.
Yes. Hugo can help organize restoration photos, records, notes, and project information. Coverage and claim decisions remain with the insurance carrier.
Hugo serves listed communities across Osceola, Orange, Polk, Brevard, Volusia, Seminole, Lake, and Sumter counties in Central Florida.
Yes. English and Spanish phone support is available. Website information is also available in English, Spanish, French, Portuguese, and Haitian Creole.
24/7 Emergency Line
Property Damage Can Get Worse Quickly
Call Hugo Fire & Water Restoration for active fire, water, mold, storm, board-up, or roof-tarping needs. Use the online form when the property is stable enough to provide complete details.