Privacy Policy

This Privacy Policy explains how Hugo Fire & Water Restoration, LLC collects, uses, protects, and limitedly discloses information submitted through this website, including emergency restoration requests, non-emergency request forms, insurance documentation support forms, phone calls, text messages, email inquiries, and related service communications.

Contact and identity information may include your name, business name, phone number, mobile number, email address, and preferred contact method.

Property and service request information may include the property address or service location, city, ZIP code, county, property type, relationship to the property, service type, incident type, urgency, damage details, affected areas, safety notes, uploaded photos or documents, insurance status, claim-related details voluntarily submitted, and similar restoration request details.

Communication and consent information may include call, email, form, and text message content; SMS opt-in status; opt-in source; consent timestamps; communication preferences; and records showing whether you accepted website terms, privacy terms, or communication consent language.

Website and technical information may include IP address, browser and device information, pages visited, referral source, analytics events, cookie preferences, form security signals, and similar website usage information.

Forms on this website may collect different information depending on the purpose of the form. Emergency forms are designed to collect short property details. Full request forms may collect property, damage, safety, and insurance-related information. Insurance documentation forms may collect claim status, carrier information, adjuster contact details, and documentation needs.

Contact and service request information may be used to respond to restoration requests, confirm service needs, schedule appointments, coordinate service communication, coordinate technicians, communicate about next steps, and maintain records related to a request.

Emergency request information may be used to help coordinate fire, water, mold, storm, board-up, roof tarping, decontamination, and documentation support requests across Central Florida, including Osceola, Polk, Brevard, Orange, Lake, Sumter, Volusia, and Seminole Counties.

Website forms may include separate communication controls. By checking the required contact authorization box, you authorize Hugo Fire & Water Restoration to contact you by phone and email regarding your restoration request, emergency service inquiry, appointment scheduling, dispatch updates, documentation support, and related service communications. By separately checking the optional SMS consent box, you consent to receive service-related SMS/MMS text messages from Hugo Fire & Water Restoration Service Updates. The SMS checkbox is unchecked by default and is not required as a condition of purchasing, requesting, or receiving restoration services. Message frequency varies based on your request and active service needs. Message and data rates may apply.

Authorized employees and team members may separately opt in to Hugo Fire & Water Restoration Team Service Alerts for service-related team messages about customer calls, website restoration requests, dispatch follow-up, customer-care support, and documentation support. Team SMS consent is collected through an team communications consent form that asks the recipient to enter their name, role or work email, and mobile phone number, review the SMS disclosure, and actively check a separate unchecked SMS consent box before their number is added to the team alert program. Team SMS consent is voluntary and is not required as a condition of employment, job assignment, or any service transaction. Employee mobile information, text messaging opt-in data, and SMS consent records are handled under the same no-sale and no-marketing-sharing commitments described in this Policy.

This website uses a cookie preference system for essential, analytics, marketing, functional, and AI & Automation categories. Essential cookies remain active for security, forms, basic functionality, accessibility, and saving privacy choices. Optional analytics, marketing, functional, and future AI/automation cookies are controlled through the Privacy Settings link in the footer.

Information may be used to respond to restoration requests, coordinate emergency requests, schedule appointments, coordinate dispatch, communicate about service needs, provide customer support, support insurance documentation support when authorized, maintain business records, improve website performance, prevent fraud or misuse, comply with law, send authorized team service alerts to opted-in employees or team members, and administer business operations.

SMS consent records are used to document and honor your communication choices, provide service-related updates, process HELP and STOP requests, and maintain compliance records for applicable federal, Florida, carrier, and messaging platform requirements.

Hugo Fire & Water Restoration does not sell, rent, trade, or share your personal information with third parties or affiliates for their own marketing, prospecting, or promotional purposes.

Mobile information, text messaging opt-in data, and SMS consent records will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be sold, rented, traded, transferred, or shared with any third parties or affiliates for marketing or promotional purposes.

We do not use SMS opt-in data to send third-party marketing. Optional marketing communications, if ever offered, require separate voluntary consent and are not required as a condition of purchasing, requesting, or receiving restoration services.

We do not share information for third-party marketing. We may disclose limited information only as needed to operate the website, respond to requests, provide service, or comply with law. This may include company staff, dispatch personnel, technicians, website hosting providers, form processors, customer management providers, email/SMS/phone providers, scheduling or payment processors, spam prevention providers, analytics providers operating on our behalf, insurance-related contacts when authorized by the customer, subcontractors or vendors needed to fulfill requested service, and legal, safety, or compliance parties when required or permitted by law.

Service providers may process information on our behalf for website hosting, forms, customer management, email, SMS, phone, scheduling, payment processing, spam prevention, analytics, security, and other business operations. We do not authorize service providers to sell personal information or use mobile information or SMS consent data for their own marketing or promotional purposes.

Form submissions, photos, and documents may be transmitted, stored, reviewed, or processed through systems used for website hosting, customer management, email, SMS, analytics, security, document handling, or business operations. Uploaded files should only include materials you are comfortable sharing for restoration follow-up or documentation support.

We retain submitted information for as long as reasonably necessary to respond to requests, provide services, maintain business records, comply with legal obligations, resolve disputes, support insurance documentation support when authorized, and conduct legitimate business operations.

We use reasonable administrative, technical, and organizational safeguards intended to protect submitted information. No website, form, email, SMS, customer management, or internet transmission can be guaranteed to be completely secure.

You may contact Hugo Fire & Water Restoration to update contact information, ask about submitted information, or request a communication preference change. Operational communications may still be necessary through another channel to complete active service requests, appointments, dispatch updates, documentation support, billing, or customer service activity.

Where text messaging is available, you may reply STOP to opt out of text messages from Hugo Fire & Water Restoration. After an opt-out request, no further text messages will be sent from that number unless you later opt back in. You may reply HELP for help. Other reasonable opt-out or help requests may also be directed to the company using the contact information on this website.

You may opt out of optional marketing emails where available by using an unsubscribe method in the email or by contacting the company. Service-related or transactional emails may still be sent when needed for an active request, appointment, documentation support, billing, customer service, or business record.

This website is intended for property owners, tenants, property managers, business contacts, insurance-related contacts, and other adults seeking restoration information or service support. We do not knowingly collect personal information from children under 13.

This website may link to third-party websites, social media platforms, map services, review platforms, or other external resources. We are not responsible for the privacy practices or content of third-party websites.

We may update this Privacy Policy as the website, forms, service providers, analytics tools, communication systems, or business operations change. The updated date shown on this page indicates when the policy was last revised.

Privacy questions may be directed to Hugo Fire & Water Restoration, LLC at disasterservices@hugofireandwaterrestoration.com, by phone at (888) HUGONOW, or by mail at 4551 Hunting Lodge Dr, St. Cloud, FL 34772.