Privacy Policy

This Privacy Policy explains how Hugo Fire & Water Restoration, LLC collects, uses, shares, and protects information submitted through this website, including emergency restoration requests, non-emergency intake forms, insurance documentation support forms, phone calls, email inquiries, and related service communications.

We may collect name, phone number, email address, property address or service location, city, ZIP code, county, service type, incident type, urgency, damage details, insurance status, claim-related details voluntarily submitted, communication preferences, form consent records, device and browser data, analytics data, cookie data, and similar website usage information.

Forms on this website may collect different information depending on the purpose of the form. Emergency forms are designed to collect short routing details. Full intake forms may collect property, damage, safety, and insurance-related information. Insurance documentation forms may collect claim status, carrier information, adjuster contact details, and documentation needs.

Contact and service request information may be used to respond to restoration requests, confirm service needs, schedule appointments, route dispatch or intake activity, coordinate technicians, communicate about next steps, and maintain records related to a request.

Emergency intake information may be used to help route fire, water, mold, storm, board-up, roof tarping, decontamination, and documentation support requests across Central Florida, including Osceola, Polk, Brevard, Orange, Lake, Sumter, Volusia, and Seminole Counties.

By submitting a form and checking the communication consent box, you consent to receive service-related calls, text messages, and emails from Hugo Fire & Water Restoration regarding your restoration request, emergency service inquiry, appointment scheduling, dispatch updates, documentation support, and related service communications. Message frequency may vary. Message and data rates may apply.

This website may use cookies, analytics tools, pixels, tracking technologies, or similar tools to understand site usage, improve performance, measure marketing effectiveness, improve user experience, and maintain site functionality. You may manage cookies through your browser settings.

Information may be used for responding to restoration requests, emergency intake, dispatch routing, appointment scheduling, customer communication, service coordination, insurance documentation support, lead tracking, internal operations, website improvement, analytics, compliance, recordkeeping, fraud prevention, and business administration.

Information may be shared with company staff, dispatch personnel, technicians, CRM providers, form processors, hosting providers, analytics providers, communication, SMS, and email providers, insurance-related contacts when authorized by the customer, third-party vendors or subcontractors when needed to fulfill service, and legal or compliance parties when required by law.

We may use third-party systems for website hosting, analytics, forms, CRM, email, SMS, phone, scheduling, payment processing, spam prevention, advertising measurement, and other business operations. These providers may process information on our behalf according to their systems and agreements.

Form submissions may be transmitted, stored, routed, or processed through third-party systems used for website hosting, CRM, email, SMS, analytics, or business operations. If photo, video, or document uploads are enabled in the future, uploaded files may also be transmitted and stored through those systems.

We retain submitted information for as long as reasonably necessary to respond to requests, provide services, maintain business records, comply with legal obligations, resolve disputes, support insurance documentation workflows when authorized, and conduct legitimate business operations.

We use reasonable administrative, technical, and organizational safeguards intended to protect submitted information. No website, form, email, SMS, CRM, or internet transmission can be guaranteed to be completely secure.

You may contact Hugo Fire & Water Restoration to update contact information, ask about submitted information, or request a communication preference change. Operational communications may still be necessary to complete active service requests, appointments, dispatch updates, documentation support, or customer service activity.

Where text messaging is available, you may reply STOP to opt out of text messages where applicable. Other reasonable opt-out requests may also be directed to the company using the contact information on this website.

You may opt out of optional marketing emails where available by using an unsubscribe method in the email or by contacting the company. Service-related or transactional emails may still be sent when needed for an active request, appointment, documentation support, billing, or business record.

This website is intended for property owners, tenants, property managers, business contacts, insurance-related contacts, and other adults seeking restoration information or service support. We do not knowingly collect personal information from children under 13.

This website may link to third-party websites, social media platforms, map services, review platforms, or other external resources. We are not responsible for the privacy practices or content of third-party websites.

We may update this Privacy Policy as the website, forms, service providers, analytics tools, communication systems, or business operations change. The updated date shown on this page indicates when the policy was last revised.

Privacy questions may be directed to Hugo Fire & Water Restoration, LLC at disasterservices@hugofireandwaterrestoration.com, by phone at (888) HUGONOW, or by mail at 4551 Hunting Lodge Dr, St. Cloud, FL 34772.