Property safety: wet electrical equipment, sagging materials and gas

Do not touch wet outlets, switches, panels, appliances, cords, or equipment, and do not stand in water to turn power off. Treat downed lines and any object touching them as energized, keep well away, and report them to 911 or the utility.

Power isolation and electrical safety decisions must be made by the utility or a qualified electrician. Restoration personnel can assess water damage only after the electrical hazard and access conditions have been addressed.

A sagging ceiling or wet overhead material may fall without warning. Do not puncture, push, or remove it, do not place a container beneath it if that requires entering the hazard area, and keep the room closed off when that can be done safely.

Call 911 if collapse appears imminent or anyone is trapped or injured; otherwise contact the appropriate structural, electrical, plumbing, and restoration professionals. Hugo can document and address restoration conditions after the area is authorized for access.

Do not investigate the source, turn lights or appliances on or off, light a flame, start a vehicle, or use a phone while near the suspected leak. Move people away from the property and follow emergency and utility instructions.

Only the fire department or gas utility should control the gas hazard and authorize the next steps. You can discuss restoration assistance after the property has been released for safe access.