SMS Terms
Last updated: May 8, 2026. This page explains how Hugo Fire & Water Restoration presents important website policies.
SMS Communication Consent
When you submit a website form and consent to communication, Hugo Fire & Water Restoration may send service-related text messages about your restoration request, emergency intake, scheduling, dispatch updates, documentation support, or follow-up.
Message Frequency
Message frequency may vary based on the request, appointment status, documentation needs, and customer communication needs.
Message and Data Rates
Message and data rates may apply according to your mobile carrier plan.
Opt Out
Where text messaging is available, you may reply STOP to opt out of text messages where applicable. Service-related communication may still be needed through another channel for active requests.
Help
For help with service-related communication, contact Hugo Fire & Water Restoration at disasterservices@hugofireandwaterrestoration.com or call (888) HUGONOW.
No Life-Safety Monitoring
SMS and website forms are not life-safety emergency systems. Call 911 first for life-safety hazards, active fire, medical emergencies, gas odor, electrical danger, or structural collapse.