SMS Terms

The SMS program names are Hugo Fire & Water Restoration Service Updates and Hugo Fire & Water Restoration Team Service Alerts.

Hugo Fire & Water Restoration Service Updates may send customers, property contacts, or authorized representatives service-related SMS/MMS messages about restoration requests, emergency help, appointment scheduling, dispatch updates, technician or office follow-up, documentation support, and customer service. Hugo Fire & Water Restoration Team Service Alerts may send opted-in employees and authorized team members team service alerts about customer calls, website restoration requests, callback details, dispatch follow-up, customer-care support, and documentation support.

Customers opt in by checking a separate optional SMS consent box on a website form or by another documented consent method that includes the SMS disclosure. The website SMS checkbox is unchecked by default and SMS consent is not required as a condition of purchasing, requesting, or receiving restoration services. Employees and authorized team members opt in through a separate team communications consent form before their mobile number is added to the team alert program. The team form asks the recipient to enter their full name, role or work email, and mobile phone number; review the SMS disclosure; actively check a separate unchecked SMS consent box; and sign or submit the form. Team SMS consent is voluntary and is not required as a condition of employment, job assignment, or any service transaction. Optional marketing messages, if ever offered, require separate voluntary consent and are not required as a condition of purchasing property, goods, or services.

Message frequency varies based on restoration request volume, appointment status, active restoration work, documentation needs, customer communication needs, and team service alert volume. A restoration request may involve multiple messages while the request, appointment, job, or documentation matter is active.

Message and data rates may apply according to your mobile carrier plan.

To opt out, reply STOP to any text message from Hugo Fire & Water Restoration. After you send STOP, you may receive one confirmation text. Service-related communication may still be needed through another channel for active requests, appointments, billing, or documentation matters.

For help with service-related communication, reply HELP, email disasterservices@hugofireandwaterrestoration.com, or call (888) 484-6669.

Carriers are not liable for delayed or undelivered messages.

Mobile information, text messaging opt-in data, and SMS consent records are not shared with third parties or affiliates for marketing or promotional purposes. All information-sharing categories in the Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be sold, rented, traded, transferred, or shared with any third parties or affiliates for marketing or promotional purposes. Privacy Policy: Privacy Policy

Public SMS consent details are available at Customer SMS Consent Details. Team service alert consent is documented separately before an authorized team recipient is added to that program.

SMS and website forms are not life-safety emergency systems. Call 911 first for life-safety hazards, active fire, medical emergencies, gas odor, electrical danger, or structural collapse.