Emergency property protection: utilities, contamination and exposed buildings

Never enter standing water, touch wet electrical equipment, approach damaged service lines, or operate a control in a hazardous area. Leave immediately and call 911 or the utility for a gas odor, sparking, downed line, fire, or other immediate threat.

A safely accessible water shutoff may help stop a plumbing source, but do not take risks to reach it. Restoration personnel can work after hazards are controlled; they do not replace utility providers, electricians, firefighters, or other responsible professionals.

Do not enter floodwater, wastewater, heavy smoke, or an area with an unknown substance to collect belongings or begin cleanup. Ventilation, fans, sweeping, or moving items can spread residues, and the surrounding environment may contain hazards that are not visible.

After immediate danger is addressed and access is permitted, describe the source and conditions when requesting restoration assistance so appropriate cleaning, containment, extraction, and protective controls can be considered. Direct exposure or health questions to emergency or healthcare professionals.

Board-up and tarping can reduce additional weather entry or unauthorized access while permanent repairs are arranged. They must not begin through active fire, dangerous weather, downed utilities, unstable trees, restricted investigations, or structures that require specialist review.

These measures are temporary and do not certify safety or replace permanent repair. The work should record the existing opening, protected area, materials used, access limitations, and any follow-up specialty needs.