Control the Risk
The cleanup plan starts with what may be unsafe to touch, breathe, or spread.
Specialty cleaning, contamination control, surface sanitization, odor control, affected-material cleanup, and safety-first restoration support. Call first if the damage is active, then use the form for routing details and documentation support.
Decontamination services support properties affected by floodwater, mold conditions, smoke residue, odor, or other unsafe contamination concerns. The process can include containment, affected-material cleanup, surface sanitization, air filtration support, odor control, and final review.

Clean, treat, verify
If there is life safety danger, active fire, gas, electrical danger, structural collapse, or medical risk, call 911 first. If the property is safe to approach, call the restoration line and avoid disturbing damaged or contaminated areas.
Request decontamination services when floodwater, mold conditions, smoke residue, odor, or unsafe contamination concerns require controlled cleanup, surface sanitization, air filtration support, and safety-first restoration planning.
Call immediately when damage is active, spreading, contaminated, or exposing the property to weather or security risks. Fast mitigation can reduce secondary damage.
Specialty cleaning, contamination control, surface sanitization, odor control, affected-material cleanup, and safety-first restoration support. The work may include inspection, mitigation, cleanup, drying or treatment, documentation, and restoration planning based on the damage type.
Hugo Fire and Water Restoration, LLC is a St. Cloud-based restoration company serving Central Florida.
Water, fire, mold, storm, board-up, roof tarping, decontamination, contents, drying, cleanup, and insurance documentation support.
Central Florida, including Osceola, Polk, Brevard, Orange, Lake, Sumter, Volusia, and Seminole counties.
Yes. Hugo provides 24/7 emergency intake for active restoration requests.
Yes. Hugo can help organize photos, mitigation notes, scope details, and communication support without guaranteeing claim outcomes.
For active emergencies, call first. Use the form for routing details, documentation, and follow-up support.
After water damage, call 911 for electrical or life-safety hazards, stop the source only if safe, keep clear of wet electrical areas, document visible damage, and call Hugo for extraction, drying, and documentation support.
A clear step-by-step process helps reduce confusion and keeps the recovery moving.
Risk assessment
Containment and protection plan
Removal or treatment of affected materials
Cleaning and surface sanitization
Odor control
Final review
Fast mitigation, practical property protection, and clear updates help Central Florida property owners move from damage control into recovery with less confusion.
The cleanup plan starts with what may be unsafe to touch, breathe, or spread.
Air scrubbers, disinfectants, containment, and protective procedures support safer cleanup.
The goal is a cleaned, treated, and documented space that can move toward normal use again.



The workflow can include photos, notes, mitigation records, and adjuster coordination support. Insurance information is general and does not guarantee coverage, reimbursement, or claim approval.
View Insurance HelpDecontamination service can include containment, affected-material cleanup, surface sanitization, odor control, air filtration support, and disposal coordination depending on the property condition and safety needs.
Yes. Decontamination requests can be routed for residential and commercial properties.
Yes. Decontamination is often bundled with mold work, smoke cleanup, or specialty restoration when unsafe property conditions are present.
“Shared that the crew was punctual, professional, and delivered restoration work he felt confident recommending.”
“Credited the team with responding quickly, limiting additional damage, and staying attentive throughout the job.”
“Noted careful smoke-odor follow-up and clear communication during the restoration process.”
Call the 24/7 intake line or send the emergency request so urgent fire, water, mold, and storm needs can be routed quickly.