Share the property city, damage type, affected rooms, property type, access instructions, when the damage was discovered, and whether water, smoke, odor, mold concern, storm exposure, or an opening is still active. If photos are safe to take, keep them for the request flow or insurance documentation.
Restoration documentation can include photos, affected-material notes, mitigation records, drying logs, roof tarping or board-up notes, smoke and soot observations, and communication details. Insurance carriers decide coverage and claim outcomes, so Hugo keeps documentation support separate from coverage promises.